This Privacy Policy applies to the Thesagacity.in

Thesagacity.in recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.thesagacity.in and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Last Updated: January 2025

ISHÉ ATELIER ("ISHÉ", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. WHO WE ARE

ISHÉ ATELIER is a fashion and lifestyle brand offering apparel and related products to customers in India and internationally.

For privacy-related questions, please contact:

Email: support@ishe.com

2. INFORMATION WE COLLECT

A. Information You Provide

We may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Account login details
  • Customer support communications
  • Marketing preferences

B. Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Website usage data
  • Pages viewed
  • Referring website
  • Purchase behavior
  • Cookie identifiers

C. Information from Third Parties

We may receive information from:

  • Payment processors
  • Shipping partners
  • Marketing platforms
  • Analytics providers
  • Social media platforms
  • Advertising networks

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Provide customer support
  • Manage your account
  • Send order updates
  • Improve our products and services
  • Personalize your shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional communications where permitted

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection against fraud and abuse

5. PAYMENT INFORMATION

Payments are processed through secure third-party payment providers.

ISHÉ ATELIER does not store complete credit card or debit card details on its servers.

Payment providers may collect and process payment information according to their own privacy policies.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyze website traffic
  • Improve user experience
  • Deliver personalized advertising

You may disable cookies through your browser settings, although certain website features may not function properly.

7. MARKETING COMMUNICATIONS

We may send:

  • Promotional emails
  • Product announcements
  • Special offers
  • Brand updates
  • Newsletter communications

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at support@ishe.com.

8. HOW WE SHARE YOUR INFORMATION

We may share information with trusted third parties, including:

Service Providers

  • Payment processors
  • Logistics partners
  • Shipping carriers
  • Hosting providers
  • Cloud infrastructure providers
  • Customer support tools

Business Partners

Where necessary for order fulfillment and business operations.

Legal Requirements

We may disclose information when required by law or when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights
  • Prevent fraud
  • Ensure customer safety

We do not sell your personal information.

9. INTERNATIONAL DATA TRANSFERS

As ISHÉ ATELIER serves customers worldwide, your information may be transferred to, stored, or processed in countries outside your country of residence.

By using our services, you acknowledge and agree that your information may be transferred internationally where permitted by applicable law.

We take reasonable measures to ensure that transferred data receives an appropriate level of protection.

10. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we securely delete or anonymize it.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise these rights, contact us at support@ishe.com.

12. CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

13. SECURITY OF INFORMATION

We implement commercially reasonable technical, administrative, and organizational measures to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

14. THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices of third parties. Users should review the privacy policies of those services before providing information.

15. USER ACCOUNTS

If you create an account with us:

  • You are responsible for maintaining account security.
  • You should keep login credentials confidential.
  • You must notify us immediately of unauthorized account activity.

16. CALIFORNIA AND INTERNATIONAL USERS

Where applicable, users may have additional privacy rights under local laws, including but not limited to:

  • California Consumer Privacy Act (CCPA)
  • General Data Protection Regulation (GDPR)
  • United Kingdom Data Protection Laws
  • Other applicable privacy regulations

We will honor applicable rights as required by law.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

18. CONTACT US

If you have any questions regarding this Privacy Policy or your personal information, please contact:

ISHÉ ATELIER

Email: support@ishe.com

Thesagacity.in is a property of Trigram clothing Pvt Limited, F-225, First Floor, near Delhi Vintage & Co, Lado Sarai, New Delhi-110030

Information we collect

Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to Thesagacity.in.

Demographic information. We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscriber@thesagacity.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Updates to this policy

This Privacy Policy was last updated on 12.12.2014. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.